IT Support

Whether you’re a start-up or an established firm, you have enough on your plate to deal with technical problems. That’s where we come in. Our IT Support is on tap when you need it, with flat-fee structures built around the support you need. We have the solutions to your problems, whenever you need it.

Our approach to support is a proactive one. We will monitor and manage your IT – not just react when you tell us things aren’t working as they should be. Our mission is to deal with most of the problems before they even occur and a lot of the time, without you ever knowing about it, leaving you to focus on what’s important….. Growing your business!

People Come First
IT is what we’re good at, but it’s people who make us successful. We make it easy for IT to work around people and not the other way around.
Expert Advice
With more than 25 years of industry experience and knowledge, we can provide you with expert advice to help you plan for the future. Our technical expertise is open to any and everyone who does business with us, so don’t be afraid to ask!
Proactive Approach
It should be no secret by now that a proactive approach to IT is far superior than a reactive one. We monitor and maintain your systems, dealing with any problems which may arise before they have a chance to have an impact on business.

Speed is Essential
IT problems are inevitable, but when they do occur, it’s important to nullify them as quick as possible. Our location, extensive IT knowledge and quick thinking make us the perfect IT provider to deal with IT problems that need to be dealt with quickly. It’s even in our name!
Flexible Agreements
When you work with us, you won’t be forced into signing lengthy and confusing contracts or be charged with seemingly out of the blue fees. Here at Transpeed, we prefer it simple. We offer flexible contracts that are built on the quality of our services, which ensures you have freedom & peace of mind. We are confident in our IT service and feel we don’t need to lock our customers into lengthy contracts, unlike many of our competitors.
Keep it Simple
Why make something more confusing and complicated than it has to be? Here at Transpeed, we believe in simple. That’s why one fixed cost per month with no extra fees works best for us and works best for you. This service includes fully managed IT support, monitoring & proactive maintenance built around your businesses needs.

The Best Solution For Your Business

If you have specific IT issues that you need addressing, we have a number of different ways in which we can deal with the problem. This of course can depend on your needs and requirements.

At Transpeed we work around you and give the on-tap IT support whenever you need it, with no added charge or fee.

Telephone Support
A lot of the time, IT queries can be fixed over the phone. With our expert and extensive 25 years experience, we can guide you and explain the most efficient and quickest way to solve the problem.
Remote Support
If the problem is a bit too complicated to resolve over the phone, then we can connect to your PC remotely and fix the problem.
On-Site Support
For problems that are truly complex and disruptive, we offer an on-site support service depending on what is convenient for you. Unlike many providers of IT Support that are based well outside London, our valuable location means that we can travel anywhere across the city quickly.

WHAT OUR CLIENTS SAY

I have used Transpeed to look after all the IT support for my business for a number of years. I moved over to Transpeed after having poor service from a succession of other firms. Transpeed are outstanding! Their support is absolutely brilliant! Nothing is too much for them. I am always able to make contact with a consultant and every support job is handled with care. They are fast, accommodating and will go the extra mile. If they can’t fix your problem remotely then they will jump on a motorbike and head over to your office. I cannot recommend these guys enough.
Anthony Titcomb, Hire Ground Recruitment
"Very fast and efficient service; we contacted Transpeed for backing up our emails. I feel at ease knowing that if any emails were deleted or removed, our data is securely backed up in the capable hands of Transpeed."
James Dearmer, Rushax
"All the staff at Transpeed are extremely helpful, friendly, patient and efficient. They have always dealt with our computer issues swiftly and we are very satisfied with the service they provide. Recently we needed to have one of our databases duplicated to other machines and this was dealt with straight away. Well done to all the team and thank you!"
Julia Keleghar, North West Kent Volunteer Centre
"Transpeed instantly understood what our company was about and the necessity to move quickly to assist with our IT needs. Their helpful and insightful knowledge and suggestions on subsequent projects have made them absolutely first port-of-call for us."
Amy Redfern, Aylesford International Estate Agents
The team at Transpeed have been helping us with IT Support for the last few years. Everything from laptops, emails and more. Very happy with their service and come fully recommended.
Brian Downton
"London Children’s Ballet was introduced to Transpeed by one of our founding Trustees who said he was sure Simon Knight would be able to solve any problem we had as a start-up charity. He was right! From the beginning, Simon and Transpeed have treated LCB as an important client, though our budget is charitable. With their small team on motorcycles, they seem to be able to respond quickly to our needs and have served us well over the last 15 years. We are incredibly grateful and would recommend their service whole- heartedly."
Lucille Briance, London Children's Ballet
"In the years I have known and worked with Simon and his team I have, at all times, found them to be efficient, reliable, and very knowledgeable."
Edward Hubbard, Recorra
Really helpful and knowledgeable about all things technical!
Graham Milton, SBS Printers